LEGAL · MAKADAM HOTEL
Privacy Policy
This policy explains how Makadam Hotel handles information when you visit our website, contact us, or follow a link to make a reservation.
Last updated: 6 August 2026
Information we receive
We may receive information that you choose to provide by telephone, email, WhatsApp, social media, or during a reservation. This may include your name, contact details, requested dates, number of guests, room preference, and messages. Reservation and payment details entered in the online booking system are processed by the relevant booking provider under its own privacy terms.
How we use information
We use information to answer enquiries, check availability, manage reservations, provide hotel services, communicate important stay information, maintain website security, and meet applicable legal or accounting obligations. We do not sell personal information.
Sharing and service providers
Information may be shared only when necessary with service providers that support reservations, communications, website hosting, maps, analytics, or legal compliance. External services are governed by their own privacy policies.
Retention and security
We keep information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal requirements. We use reasonable organisational and technical measures to protect it, although no online system can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information held by Makadam Hotel, subject to legal exceptions. You may also withdraw optional cookie consent through your browser storage or cookie settings.
Contact us
Questions about this policy may be sent to hotelmakadam@gmail.com or addressed to Makadam Hotel, Rruga Berati 16, Prizren, Kosovo.